Contact Us

CONTACT DETAILS

myNSFAS.org.za

NSFAS Virtual Contact Centre: Get Help, Support, and Accurate Information

Welcome to mynsfas.org.za, your trusted online resource for information related to the National Student Financial Aid Scheme (NSFAS). We understand that navigating student funding, applications, allowances, and funding status can sometimes be confusing or stressful. That is why this page exists — to help you connect quickly and easily with NSFAS through official contact channels.

Whether you are a first-time applicant, a returning student, a TVET or university learner, or a parent or guardian seeking clarity, this Contact Us page provides all the verified ways to reach the NSFAS Virtual Contact Centre for assistance.

Why Contact NSFAS?

Students and applicants contact NSFAS for many important reasons, including:

  • NSFAS application status checks

  • Funding approval or rejection queries

  • Uploading or correcting supporting documents

  • NSFAS allowance payment issues

  • Accommodation funding questions

  • TVET college funding support

  • University funding confirmations

  • Wallet, voucher, or allowance delays

  • Account verification and personal details updates

If your query relates to any of the above, the NSFAS Virtual Contact Centre is designed to assist you efficiently.

Official NSFAS Virtual Contact Centre Channels

NSFAS provides multiple contact options to ensure students across South Africa can access support, regardless of internet access, location, or device. Below are the official communication channels available.

📧 Email Support

Email:
info@nsfas.org.za

Email support is ideal for:

  • Formal enquiries

  • Document-related questions

  • Appeals and application clarifications

  • Detailed explanations requiring written records

When sending an email, include:

  • Your ID number

  • Your NSFAS reference number (if available)

  • Your full name and surname

  • A clear subject line describing your issue

This helps reduce response time and improves accuracy.

📘 Facebook Support

Facebook Page:
National Student Financial Aid Scheme

Facebook is one of the most active platforms used by NSFAS to:

  • Share important announcements

  • Post application opening and closing dates

  • Communicate allowance updates

  • Respond to student queries via comments or inbox

Students are advised to follow the official page and avoid fake or unofficial accounts pretending to represent NSFAS.

🐦 Twitter (X) Support

Twitter/X Handle:
@myNSFAS

Twitter (now X) is commonly used for:

  • Quick updates and notices

  • Real-time responses to student questions

  • System outage announcements

  • Application and appeal reminders

For faster responses:

  • Mention @myNSFAS in your tweet

  • Keep your message clear and concise

  • Avoid sharing sensitive personal information publicly

📸 Instagram Support

Instagram Handle:
@myNSFAS

Instagram is used by NSFAS to:

  • Communicate with young applicants

  • Share visual updates and reminders

  • Educate students about funding processes

Direct messages (DMs) are often monitored, but response times may vary depending on demand.

💬 WhatsApp Support

WhatsApp Number:
+27 63 093 5671

WhatsApp is one of the most convenient channels for students who prefer mobile communication. It is useful for:

  • Basic NSFAS enquiries

  • Automated responses and guidance

  • Quick directions on where to get help

Ensure you message during official operating hours for the best experience.

☎️ USSD Support (No Internet Required)

USSD Code:
*120*67327#

The USSD option is ideal for students who:

  • Do not have smartphones

  • Have limited or no internet access

  • Need quick information using a basic mobile phone

This service allows you to access key NSFAS information without data, making it one of the most inclusive support channels.

When Should You Contact NSFAS?

You should contact NSFAS if:

  • Your application status has not changed for a long time

  • You received a rejection and want to understand why

  • You need guidance on submitting an appeal

  • Your allowance has not been paid

  • Your institution registration is not reflecting

  • Your personal details need correction

Early communication helps avoid delays and misunderstandings.

Tips for Faster NSFAS Support

To improve your experience when contacting NSFAS:

  1. Use the correct channel for your query

  2. Prepare your details before contacting support

  3. Be clear and specific about your issue

  4. Avoid duplicate messages across multiple platforms

  5. Be patient during peak periods, especially at the start of the academic year

Common NSFAS Questions Students Ask

How long does NSFAS take to respond?

Response times vary depending on the channel and volume of enquiries. Email responses may take longer during peak application periods.

Can I visit NSFAS offices?

Most support is now handled through the Virtual Contact Centre. Students are encouraged to use online and mobile channels first.

Is mynsfas.org.za the official NSFAS website?

mynsfas.org.za is an informational platform designed to help students understand NSFAS processes and contact options. Always confirm final actions through official NSFAS channels.

Important Warning About Scams

Students should be aware that:

  • NSFAS does not charge application fees

  • NSFAS does not ask for banking passwords

  • NSFAS only communicates through official channels

Avoid individuals or websites claiming to “guarantee” NSFAS funding in exchange for payment.

Accessibility and Student Support

NSFAS is committed to ensuring equal access to education funding support for:

  • Rural students

  • TVET college learners

  • University students

  • Students with disabilities

The multiple contact options ensure inclusivity and nationwide reach.

Our Commitment at myNSFAS.org.za

At mynsfas.org.za, our goal is to:

  • Provide clear, accurate, student-friendly information

  • Help students understand how to contact NSFAS correctly

  • Reduce confusion and misinformation

  • Support education access and success

We do not process applications or make funding decisions. Our role is informational and supportive.

Stay Updated

We encourage students to:

  • Regularly check official NSFAS platforms

  • Follow @myNSFAS on social media

  • Monitor announcements during application periods

Education funding information can change, and staying informed is essential.

Final Note

If you need help with NSFAS, always use official contact channels listed above. Reaching out early and through the right platform can make a significant difference in resolving your query.

Education is an investment in your future — and getting the right support starts with knowing where and how to ask.

THANKS FOR VISIT OUR WEBSITE myNSFAS.ORG.ZA